SUPPORT SERVICES
Assistance with resolving technical issues or problems that arise with the managed service. Troubleshooting, root cause analysis, and problem resolution. SLA specifying the level of support provided, including hours of operation, response times, and escalation procedures.
HELP DESK SERVICES
Single point of contact for customers to request assistance with the managed service. Information, assistance with configuring or using the service, and support with resolving technical issues. SLA specifying hours of operation, response times, and escalation procedures for the help desk.
REPORTING SERVICES
Regular updates on the performance and status of the managed service. Metrics and analytics to help customers understand how the service is being used and where improvements can be made. SLA specifying the frequency and format of reports, as well as any specific metrics or analytics provided.
VALUE-ADDED SERVICES
These value-added services help customers get the most out of their managed service, by providing them with the assistance, information, and insights they need to use the service effectively and efficiently. With Obrela’s MCD Products, customers can be confident that their security is in good hands.
