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SWORDFISH SERVICE MANAGEMENT MODULE

SWORDFISH® Service Management is a centralized platform for all types of service requests, providing a unified repository for easy access and management. It offers a comprehensive view of the entire service journey, including real-time performance metrics, KPIs, and SLAs, enabling organizations to track and optimize service delivery.

  • EASY REVIEW

    EASY REVIEW

    With advanced grouping, filtering, and sorting capabilities, SWORDFISH® Service Management allows for easy review of service history, empowering organizations to make data-driven decisions and improve service delivery efficiency.

CAPABILITIES

“SWORDFISH Service Management®”, as part of its core functionality, provides the following technical attributes:

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    A dynamic service request form is available to all users to record their requests

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    All required information of user requests under a single interface

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    Automatic or manual assignment of service requests to appropriate users, based on multiple factors such as service type and urgency

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    Customize service requests dependencies on each application by adding different types of fields relevant to the context of the application

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    Generate complete and detailed reports and apply performance metrics such as KPIs

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    Create ad-hoc reports on the service request management lifecycle

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    Reports can be exported and kept in file for reference

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MRC BROCHURE

Access the brochure and learn more

MRC Brochure