SWORDFISH SERVICE MANAGEMENT MODULE

SWORDFISH® Service Management is a centralized platform for all types of service requests, providing a unified repository for easy access and management. It offers a comprehensive view of the entire service journey, including real-time performance metrics, KPIs, and SLAs, enabling organizations to track and optimize service delivery.

  • EASY REVIEW

    With advanced grouping, filtering, and sorting capabilities, SWORDFISH® Service Management allows for easy review of service history, empowering organizations to make data-driven decisions and improve service delivery efficiency.

CAPABILITIES

“SWORDFISH Service Management®”, as part of its core functionality, provides the following technical attributes:

  • A dynamic service request form is available to all users to record their requests

  • All required information of user requests under a single interface

  • Automatic or manual assignment of service requests to appropriate users, based on multiple factors such as service type and urgency

  • Customize service request dependencies on each application by adding different types of fields relevant to the context of the application

  • Generate complete and detailed reports and apply performance metrics such as KPIs

  • Create ad-hoc reports on the service request management lifecycle

  • Reports can be exported and kept in file for reference

SOLUTIONS

  • SWORDFISH PLATFORM

    With SWORDFISH®, a risk management and managed threat detection and response platform, we deliver predictability over uncertainty, allowing you to orchestrate and control all aspects of cybersecurity. By centralizing security data, we deliver visibility over your entire digital universe.

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  • MANAGED DETECTION & RESPONSE

    Turnkey threat detection and response service that helps our clients manage operational risk and significantly reduce the mean time to detect and respond to cyberattacks.

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  • MANAGED RISK & CONTROLS

    An umbrella of solutions that enable clients to effectively manage and orchestrate various aspects of cybersecurity such as governance, risk, compliance, and operations.

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CONTACT FORM

Provide us with your details to book an appointment to discuss about Service Management and if this is suitable to your business as well the uniquely combined risk-aligned capabilities available in our platform to help you better manage cyberthreats.

MRC BROCHURE

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MRC Brochure

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