SWORDFISH® Service Management is a centralized platform for all types of service requests, providing a unified repository for easy access and management. It offers a comprehensive view of the entire service journey, including real-time performance metrics, KPIs, and SLAs, enabling organizations to track and optimize service delivery.
With advanced grouping, filtering, and sorting capabilities, SWORDFISH® Service Management allows for easy review of service history, empowering organizations to make data-driven decisions and improve service delivery efficiency.
CAPABILITIES
“SWORDFISH Service Management®”, as part of its core functionality, provides the following technical attributes:
A dynamic service request form is available to all users to record their requests
All required information of user requests under a single interface
Automatic or manual assignment of service requests to appropriate users, based on multiple factors such as service type and urgency
Customize service requests dependencies on each application by adding different types of fields relevant to the context of the application
Generate complete and detailed reports and apply performance metrics such as KPIs
Create ad-hoc reports on the service request management lifecycle
Reports can be exported and kept in file for reference
