PLATFORM SUPPORT, INTEGRATIONS AND CUSTOMIZATION

The platform engineering and support team encompasses all preventive maintenance and operations-driven technical tasks related to the SWORDFISH platform.

Platform engineering and support services for SWORDFISH encompass a range of activities, including:

• platform architecture design, deployment, configuration, customization, and integration with other systems as required by the client.
• ongoing maintenance, monitoring, and optimization of the platform to ensure its continued reliability and availability.
• proactive and reactive support to clients, ensuring that any issues are promptly identified and resolved to minimize downtime and maximize productivity.

OBRELA provides the Client with Service Desk services during working days and hours, responding to any technical requests and providing general consulting regarding the MRC modules and services in scope. Help desk services will be provided only to the designated by the client’s personnel and not to end-users.

Several 3^rd party integrations are supported out of the box by SWORDFISH. Supplementarily, OBRELA optionally provides the capability for developing custom 3^rd party integrations to address our customers’ unique needs. This indicatively can include integration with 3^rd party ticketing systems, asset management repositories, vulnerability management tools and reporting engines (e.g. PowerBI).

To make our solution fit your organization’s needs OBRELA offers premium customizations as an add-on service. The customization of workflows is a very representative example of advanced customization tasks we undertake for our clients.