Customer Success Services builds on Obrela MDR and MRC Services offering by harnessing the cross-functional expertise needed to drive successful outcomes.
Leveraging a guided success planning methodology Obrela activates specific customer success playbooks to our customers to ensure they maximize the value from Obrela services.
The Customer Success Manager serves as prime owner of the customer engagements and facilitates internal coordination to ensure excellent service delivery.
Customer Success Services brings together a team of Obrela experts who understand customers’ business needs and goals to provide holistic support and guidance throughout the Obrela journey, from planning, onboarding, and adoption to successful long-term engagement.
Bringing together key customer stakeholders and Obrela cyber security experts, Customer Success Services builds a tailored success plan that maps how to achieve the customer’s business outcomes.
Customer Success Services guides customers toward achieving their goals by leveraging a complete governance framework and trusted success methodology rooted in industry best practices. Customer Success Managers monitor key milestones and metrics throughout the customer journey, ensuring customers are on track to meet their cloud goals. During service reviews, our team of experts reports on key metrics, providing clarity and confidence in decision-making, and creating opportunities to over-achieve business outcomes.
Through Customer Success Services, customers benefit from a trusted point of contact who knows their business and understands their use cases and goals. Obrela Customer Success Managers bring domain expertise, a trusted success methodology, and knowledge of the best practices that drive successful business outcomes.
MANAGED DETECTION & RESPONSE
Turnkey threat detection and response service that helps our clients manage operational risk and significantly reduce the mean time to detect and respond to cyberattacks.Learn More
MANAGED CYBER DEFENSE
Obrela offers a suite of managed security services that are designed to help organizations strengthen their cybersecurity posture. These services range from Managed NG Firewall, Managed WAF, Managed Database Protection and Audit Control, to Managed Identity Access, with a focus on comprehensive protection and scalability,Learn More
Obrela's portfolio includes a wide range of Advisory Services, led by a team of highly skilled and certified cybersecurity experts. These services are designed to enhance an organization's resilience to cyber threats, leveraging our global expertise and a strong focus on business objectives.Advisory Services