DFIR REACTIVE RETAINER

In cybersecurity, speed and precision determine business impact. Obrela’s Digital Forensics & Incident Response (DFIR) Reactive Retainer gives you immediate, 24/7 access to an experienced CSIRT that contains threats fast, preserves evidence for investigation, and guides recovery with board-ready reporting. Our approach aligns to current best practice, including NIST’s 2025 update to incident response guidance and CISA’s federal incident playbooks, so your response is structured, defensible, and efficient (Source: NIST CSRC announcement on SP 800‑61r3; Source: CISA Incident & Vulnerability Response Playbooks).

24/7 INCIDENT RESPONSE WITH GUARANTEED SLA
Activate Obrela’s CSIRT any time, day or night. Your retainer establishes pre-approved engagement terms, communication paths, and response playbooks so we can start triage immediately. We guarantee SLAs for activation and responder mobilization, including time-to-first-response tracking and on-site deployment windows. In the market, leading retainers commonly commit to first contact in as little as 1 hour and analysis within a few hours, illustrating the benchmark we design for your program (Source: Dragos Rapid Response Retainer SLA examples). Our methods map to NIST incident response phases and CSF 2.0-aligned recommendations for preparation, detection, analysis, containment, eradication, recovery, and lessons learned (Source: NIST SP 800‑61r3 announcement).

EXTENSIVE DFIR FOR INCIDENT MANAGEMENT
From rapid containment to full root-cause analysis, Obrela executes end-to-end DFIR. We perform host and network forensics, malware analysis, scope and eradicate, then guide technical and executive recovery actions. Evidence is collected and handled using repeatable procedures informed by NIST guidance on integrating forensic techniques and maintaining chain of custody, ensuring integrity and admissibility where required (Source: NIST SP 800‑86; Source: NIST Glossary – Chain of Custody). We also align containment and escalation with CISA’s operational playbooks for complex incidents (Source: CISA Federal Playbooks).

EXPERTISE AND AVAILABILITY
Obrela provides 24/7/365 incident response backed by a multidisciplinary bench of responders, forensic analysts, threat hunters, and crisis managers. Our service model reflects recognized CSIRT capabilities and service taxonomy so you know exactly what you are activating and how it scales for peak demand (Source: FIRST CSIRT Services Framework). We integrate threat intelligence and MITRE ATT&CK mapping to accelerate triage, attribute activity, and close defensive gaps during recovery (Source: MITRE ATT&CK).

ON-DEMAND ACCESS
Your retainer gives priority access to senior responders for both remote and on‑site actions. We mobilize quickly with pre-executed NDAs and SoWs, clear escalation paths, and defined reporting packages for legal, regulatory, and insurance stakeholders. Where personal data is involved, we support timely regulatory notifications, including GDPR Article 33’s 72‑hour breach notification requirement and NIS2’s 24‑hour early warning and 72‑hour incident notification expectations for in-scope EU entities (Source: GDPR Article 33; Source: NIS2 Article 23 Reporting Obligations).

BENEFITS

Limiting Disruption and Reducing Cyber Loss
Faster identification and containment drive lower breach costs and shorter downtime. IBM’s 2025 study reports a global average breach cost of USD 4.4M and ties cost reductions to faster identification and containment – precisely what retainers enable by removing procurement delays and starting triage immediately (Source: IBM Cost of a Data Breach 2025).
Cost-Effective Expertise and Technology
A retainer provides predictable access to senior responders, tooling, and forensics without the fixed cost of building an in‑house team. Many enterprises adopt retainer models to secure 24/7 access with SLA-backed activation and avoid emergency procurement surcharges (Source: IBM X‑Force IR Retainer overview; Source: Dell Incident Management Retainer features).
Supporting Compliance Requirements
Our playbooks, evidence handling, and reporting templates help meet regulatory expectations and audit trails, including GDPR 72‑hour notifications and NIS2 early warnings where applicable (Source: GDPR Article 33; Source: NIS2 Article 23).
Enhancing Insurability
Carriers value proven incident readiness and vetted responder panels. Obrela’s retainer provides documented response capability and reporting aligned to insurer expectations, supporting smoother claims and coordinated engagement with carrier‑approved providers as needed (Source: Chubb Cyber Incident Response Team overview).