Obrela uses SWORDFISH for MDR to deliver comprehensive MDR services to its clients. This powerful solution acts as a central provisioning layer that enables the efficient coordination of security operations and service delivery to address various security requirements. Empowered by its embedded SOAR capabilities, SWORDFISH transcends traditional boundaries and evolves into a unified Cyber Operations and Service Provisioning Fabric. By acting as a centralized hub, SWORDFISH empowers organizations to navigate the complex security landscape effortlessly.
Service Request Management (SRM) allows clients to create service requests (cases) and streamlines the communication boosting transparency and accountability to the end client.
SWORDFISH Platform Service Request Management provides with remediation workflows to orchestrate and improve the remediation procedures. The platform further allows workflow integration to third party customer ticketing and workflow systems to optimize operational efficiencies related to trouble ticketing to ensure that remediation items are passed on seamlessly from one entity to the other.
Find out more by downloading the Swordfish for Swordfish for MDR SRM Module Datasheet.
